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Case studies

Your legacy is our vip.

Considered it handled.

Services
Industry
Person with platinum blond hair poses between three oversized mascara tubes in brown, pink and magenta, in a colorful cosmetics display backdrop.

Revolution Beauty | Building the Trend Factory

Service Communications, Event

People at a pink counter review 'What’s Your Face Card' sheets featuring model photos and text, while holding pens.

Revolution Beauty is all about being bold and breaking down beauty standards. So when it came to executing an event, The Concierge Agency built a brand world that reflected this – transforming a single Melbourne CBD venue into the Trend Factory, a self-contained universe where every surface, element and experience spoke fluently to the brand’s bright and unique ethos.

Woman in a lavender sweater holding a small black-and-tan dog in a bright yellow sweater against a purple background.

Collagenie | A Love Letter to Pet Wellness

Service Communications, Event

Woman holding a small fluffy Pomeranian near a cup labeled 'COLLAGENIE' showing off a pet-friendly product moment.

To launch Collagenie — the world's first premium certified organic collagen peptides for pets — into the Australian market, The Concierge Agency conceptualised and delivered a brand activation that felt less like a launch and more like a love letter to pets and their people.

Two women pose under a pastel arch at an outdoor event labeled 'Cake PicNic Sydney' and 'KitchenAid'.

KitchenAid | The Sweetest Day Out

Service Communications, Event

Children at an outdoor bake sale or party grab pastries from a long table, with palm trees and a water view in the background.

A bespoke welcome arch set the tone on arrival. A custom oversized cake installation anchored the space as the visual hero. And a cast of custom-costumed cake ladies brought warmth, whimsy and genuine theatrical delight — turning guests into participants and every corner into a content moment. The result was a world that felt considered, beautiful and wholly inhabited.

Close-up of a woman with eyes closed, calm expression, bathed in warm sunlight.

IKOU | Re-brand Launch

Service Creative Production

Woman sitting against a beige wall, spraying perfume from a clear bottle with eyes closed.

IKOU partnered with The Concierge Agency to launch its refreshed brand identity - reframing self-care as a daily practice rooted in ritual, resilience, and spa-first credibility.